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Service Desk Analyst

Brussels, Brussels · Information Technology
We are looking for an experienced service desk analyst to work for an internal project of European Commission.

Job details:
Location: Brussels (remote work is only allowed during COVID-19 restrictions apply, otherwise, the position will be onsite!)
Duration: Long-term
Contract type: Employment OR freelancer (B2B)
Nature of the tasks
  • User guidance and support regarding the use of the information system
  • Follow-up of incidents and users requests
  • Incidents analysis and risks assessment on the best course of action
  • Writing user documentation
  • Deliver guidance and coaching
  • Testing of the application to reproduce incidents and later, to confirm that it has been fixed.
  • Execute and put in place procedures when the system does not behave asexpected (may require the adaption and execution of SQL queries).
  • Liaise with the development team on incident analysis and middle/long term solutions
  • Liaise with users to understand their need and identify the most
  • appropriate reply
  • Be a team player to insure the most optimal workload and efficiency of the support tea
Knowledge and skills
  • Proven knowledge in end user assistance and support of information systems
  • Good understanding of information systems matters
  • Knowledge of wiki and collaborative tools
  • Knowledge of large organisation administrative business processes
  • Good knowledge of analysis techniques
  • Understanding of software development and agile methodologies
  • Good knowledge of RDMS, SQL Developer and SQL queries
  • Able to read logs
  • Strong capacity in preparing, explaining and writing an analysis
  • Good communication / writing skills
If you interested, please apply now! and we will contact you. 

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