We are looking for an experienced service desk analyst to work for an internal project of European Commission.

Job details:
Location: Brussels (remote work is only allowed during COVID-19 restrictions apply, otherwise, the position will be onsite!)
Duration: Long-term
Contract type: Employment OR freelancer (B2B)

• User guidance and support regarding the use of the information system
• Follow-up of incidents and users requests
• Incidents analysis and risks assessment on the best course of action
• Writing user documentation
• Deliver guidance and coaching
• Testing of the application to reproduce incidents and later, to confirm that it has been fixed.
• Execute and put in place procedures when the system does not behave asexpected (may require the adaption and execution of SQL queries).
• Liaise with the development team on incident analysis and middle/long term solutions
• Liaise with users to understand their need and identify the most
• appropriate reply
• Be a team player to insure the most optimal workload and efficiency of the support tea

• Proven knowledge in end user assistance and support of information systems
• Good understanding of information systems matters
• Knowledge of wiki and collaborative tools
• Knowledge of large organisation administrative business processes
• Good knowledge of analysis techniques
• Understanding of software development and agile methodologies
• Good knowledge of RDMS, SQL Developer and SQL queries
• Able to read logs
• Strong capacity in preparing, explaining and writing an analysis
• Good communication / writing skills

If you interested, please apply now! and we will contact you.