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Application Support Engineer

Luxembourg, Luxembourg · Information Technology
Description:
 
You will provide support to applications and projects  within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .
 
Principal duties and responsibilities :
  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing…) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services 
  • Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
  • Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business
  • Create and update all documents related to applications and their supporting systems.
  • Perform all other duties as assigned.
Knowledge and Qualifications
  • Equivalent to the completion of at least 3 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
  • 3-5 years of experience in a similar position, ideally in the banking or financial sector
  • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as 
    • Linux, AIX, Microsoft Windows
    • Oracle, SQL
    • Websphere Application Server
    • IIS  ( Internet Information Services )
    • Kornshell, Powershell, PL SQL, VBscript
  • Preference is given to individuals with a background on Linux
  • Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage
  • Previous experience providing IT support in a 24-hour operational environment preferred
 Skills :
  • Team player with strong interpersonal skills 
  • Willingness to contribute and support a Knowledge sharing culture 
  • Positive Attitude and Customer Focus 
  • Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening) 
  • Agile & Devops enthusiastic
  • Innovative thinking and problem solving 
  • Effective time management
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues
  • Ability  to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Willingness to work weekends as required
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