Description:
 
You will provide support to applications and projects  within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .
 
Principal duties and responsibilities :

• Prepare, set-up and maintain the different environments required, according to the project phases (development, testing…) with our infrastructure provider
• Implement, integrate and support third party software as well as internally developed applications within the IT Services 
• Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
• Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
• Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business
• Create and update all documents related to applications and their supporting systems.
• Perform all other duties as assigned.

Knowledge and Qualifications: 

• Equivalent to the completion of at least 3 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
• 3-5 years of experience in a similar position, ideally in the banking or financial sector
• Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as 
  • Linux, AIX, Microsoft Windows
  • Oracle, SQL
  • Websphere Application Server
  • IIS  ( Internet Information Services )
  • Kornshell, Powershell, PL SQL, VBscript
• Preference is given to individuals with a background on Linux
• Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage
• Previous experience providing IT support in a 24-hour operational environment preferred

 Skills :

• Team player with strong interpersonal skills 
• Willingness to contribute and support a Knowledge sharing culture 
• Positive Attitude and Customer Focus 
• Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening) 
• Agile & Devops enthusiastic
• Innovative thinking and problem solving 
• Effective time management
• Ability to conduct research into software development and delivery concepts, as well as technical application issues
• Ability  to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
• Willingness to work weekends as required