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Technical Writer

Amsterdam, Netherlands
We are looking for a Technical Writer with experience in agile methodologies for one of our clients in Amsterdam.

Your role:
  • Production of end-user support and training material, such as user guides, help texts, release notes, etc.;
  • Writing of end-user support and training documentation regarding (current and new) information systems;
  • Preparation of reference and maintenance manuals and other technical documentation in consultation with developers, system architects and software architects;
  • Knowledge in IT Service Management and/or Risk frameworks, and/or international standards.
  • Experience in combining the role of technical writer with providing user testing support and coordinating 3rd line support;
  • Analytically oriented to establish root causes of defects and incidents

Your profile:
  • A bachelor degree in IT or related studies.
  • 8 years' experience as a Technical Writer or in a similar role.
  • Experience using agile software development methodologies
  • Preparation of user guidance/training material (incl. videos);
  • Moderation of discussion forums;
  • Publication of release communications/news items on the IRIS website;
  • Running of showcases of the system for key users;
  • Coordination and support of user acceptance testing;
  • Coordination of third line support;
  • A strong technical background, specifically the delivery of complex software systems;
 
Desirable:
  • Experience in working with JIRA is desired;
  • Experience in working with Dynamics365 is desired

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