We are looking for a Technical Writer with experience in agile methodologies for one of our clients in Amsterdam.

Your role:

• Production of end-user support and training material, such as user guides, help texts, release notes, etc.;
• Writing of end-user support and training documentation regarding (current and new) information systems;
• Preparation of reference and maintenance manuals and other technical documentation in consultation with developers, system architects and software architects;
• Knowledge in IT Service Management and/or Risk frameworks, and/or international standards.
• Experience in combining the role of technical writer with providing user testing support and coordinating 3rd line support;
• Analytically oriented to establish root causes of defects and incidents

Your profile:

• A bachelor degree in IT or related studies.
• 8 years' experience as a Technical Writer or in a similar role.
• Experience using agile software development methodologies
• Preparation of user guidance/training material (incl. videos);
• Moderation of discussion forums;
• Publication of release communications/news items on the IRIS website;
• Running of showcases of the system for key users;
• Coordination and support of user acceptance testing;
• Coordination of third line support;
• A strong technical background, specifically the delivery of complex software systems;

 
Desirable:

• Experience in working with JIRA is desired;
• Experience in working with Dynamics365 is desired