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Support Engineer

Witfield, Witfield · Information Technology

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Would you like to play a key role in supporting a high-quality IT infrastructure to the EMEA region?
A high-quality IT infrastructure is a must to stay competitive in an increasingly interconnected world.
Atlas Copco´s digital journey continues, to enable us to run business at full speed. To ensure we can deliver this in EMEA, we are now looking for a Support Engineer EUC in the Infrastructure and Operations EMEA Team.
This position will report to our IT Manager for Middle East & Africa
You will be part of the Infra & Ops EMEA support team and will together with your colleagues provide 2nd & 3rd level support on the End User Computing service.
Mission
Together with your colleagues in the support team you will ensure the stability & compliance of the infrastructure and services related to the end user & client computing solution.
By pro-actively improve and check the environment, the team and you prevent outages and as such impact on the users.
Incidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication.
You will apply the rules around change management to ensure changes are documented, communicated and performed in a controlled way.
Through the configuration management process, you ensure we have a full inventory of the assets and components involved in the services.
You secure the compliance of our clients & software by following up on the agreed patching process and OS & application lifecycle process.
Knowledge
You have a broad knowledge in :
  • Microsoft SCCM (System Center Configuration Management)
  • Windows 10
  • Software packaging and packaging technologies
  • Scripting languages : PowerShell, VBS Scripting, others
  • General knowledge about Active Directory, Group Policies, logon scripts
  • WMI
  • Staging process for PC’s
  • General PC hardware and OS support
  • SQL
  • PowerBI is a plus
  • Bomgar Remote Control
  • ServiceNow
  • Office 365
Educational Requirements
  • Higher education or equivalent experience.
  • You are passionate about technology and more specific technologies around end user and client computing
  • Fluency in English, spoken and written is a must
  • ITIL Certification
  • Technology certifications are a plus
Personality Requirements
Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:
  • A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
  • A person that takes ownership
  • A team player that is able to work independently
  • You have a clear way of communicating
  • A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
  • An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
  • Open-minded with a global mindset, curious to understand and learn new perspectives
  • A person who complies with our DNA => Commitment – Interaction - Innovation
Experience
  • 2 years of experience working for a large company
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