The Customer Relationship Division ensures the connection with our clients customers and the control of the information flows. The Division is part of the management operation the company. The Division will be set up within the DICTU organization in the coming year. The intended program / transition manager will shape the transition and, where necessary, take on the operational management of the division together with the division manager. At the end of 2020, the Division was set up and the division functions in such a way that the customers are satisfied with the relationship or service they experience. The specific result areas will be determined and divided in consultation with the division manager, with the intended candidate having ultimate responsibility for the result areas assigned to him / her. The activities will include transition (line) activities, improvement processes and process optimization.
Our client is working on a change assignment in order to provide its customers within the national government with more customer focus, cost-efficient, reliable and innovative services. Within this, the Customer Relationship Division operates to have a good connection with its customers (including governance, quotations and assignment, reports, customer experience, overall relationship).
Requirements (knockout criteria)
Pay attention! Requirements are knockout criteria, if you do not meet, there is no point in responding. The requirements must literally appear in the CV!
HBO / WO working and thinking level
PRINCE2, Agile, Leadership, Transition.
Leadership in Agile environments
PSM I, PSM II is an advantage
Commercial position (tactical / strategic level)> 5 years
Line management function in IT environment> 5 years
Change processes, of which the last 2-3 years have demonstrable practical experience> 4 years
Leadership in Agile environments> 2 years
Given the assignment, a diversity of competences is desired. The intended candidate must have line management, commercial and transition experience. In addition, experience in the public sector is important and the candidate must have demonstrable executive activities in shared service dynamics. Understanding and experiencing the interaction between customer and supplier and the associated processes is a must and must be apparent from the CV. The candidate preferably has experience in commercial positions (tactical or strategic level) and can fulfill an advisory role. Candidate is a networker and connector, makes contact and communication skills easy. By acting empathically, the candidate knows how to take the environment with him and inspires by participating in practice. Candidate is a doer in addition to academic work and thinking level and has organizational sensitivity and environmental awareness. You are also result-oriented. Since departments are set up in dev-ops teams and agile-scrum methodology and methods are applied, this knowledge and experience must be reflected in the CV. We would like to see in the CV that the experience has been gained in practice.
It is important that the candidate works together with the relevant employees to achieve set goals in a supported manner
achieve. The candidate must therefore have demonstrable experience in continuous improvement processes in which working methods have been used from which
it appears that perpetuation was part of the work.
Candidate must be able to immediately take up and master activities.
The candidate has proven himself in change processes and line functions within the IT field. The Candidate also has one
background in sales and supporting organizational units. In addition, he has well-developed advisory skills.