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Service Delivery Manager
Brussels, BrusselsOur client is a management consulting firm with more than 15 years of experience in delivering adequate data-driven services and products to achieve their client's future goals. In order to strenghten their team, they are currently looking for a Service Delivery Manager available to work on their office in Etterbeek area.
Main tasks
- Participate and commit to the development of the service contract
- Define the content and implementation of services through SLA and SLR descriptions
- Ensure that events affecting the service contract are taken into account throughout its life cycle
- Take responsibility for developing progress plans and formulating action plans
- Ensure the impact of any changes to the level of service, particularly service level commitments and operational agreements (internal and outsourced)
- Analyze and evaluate the results of the indicators and propose action plans
- Ensure customer reporting
- Follow the service contract budget
- Manage the contracting of subcontracting contracts
Requirements
- At least 2-3 years of relevant experience
- Experience in IT - Software Development Bacckground)
- Fluent in English and French
What does our client offer ?
- A stimulating working environment in a human-sized company with ambitious development prospects
- Internationally renowned clients and business partners
- Environment open to new technologies - Recurring training sessions on BI and IT subjects
- Nice office and awesome colleagues
- Regular events after work hours
