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Service Delivery Manager

Brussels, Brussels
Our client is a management consulting firm with more than 15 years of experience in delivering adequate data-driven services and products to achieve their client's future goals. In order to strenghten their team, they are currently looking for a Service Delivery Manager available to work on their office in Etterbeek area.
Main tasks
  • Participate and commit to the development of the service contract
  • Define the content and implementation of services through SLA and SLR descriptions
  • Ensure that events affecting the service contract are taken into account throughout its life cycle
  • Take responsibility for developing progress plans and formulating action plans
  • Ensure the impact of any changes to the level of service, particularly service level commitments and operational agreements (internal and outsourced)
  • Analyze and evaluate the results of the indicators and propose action plans
  • Ensure customer reporting
  • Follow the service contract budget
  • Manage the contracting of subcontracting contracts
 
Requirements
  • At least 2-3 years of relevant experience
  • Experience in IT - Software Development Bacckground)
  • Fluent in English and French
 
What does our client offer ?
  • A stimulating working environment in a human-sized company with ambitious development prospects
  • Internationally renowned clients and business partners
  • Environment open to new technologies - Recurring training sessions on BI and IT subjects
  • Nice office and awesome colleagues
  • Regular events after work hours
Contact : Hélène Teychené 19042301503524791316209200.png
E-mail: helene.t@gnorcon.com
www.gruponorconsulting.com

 
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