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Service Delivery Manager (Managed Analytics)

Zaventem, Brussels
Our client is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services.
In order to strenghten their Analytics Platform Team in a context of strong growth, they are currently looking for a Service Delivery Manager

Job description
  • You are Service Manager on a Big Data Analytics platform
  • You directly interact with the client on very regular basis and build a relationship of trust
  • You are responsible for the delivered Service quality at a Client
  • You identify, prioritise, plan and followup on client needs
  • You have a critical view on processes, process hardening, cost efficiency
  • You have a bird view on all provided activities at the Client and take ownership of general quality of Service.
  • You will directly interact with our core Platform team which builds and operates the Cloud Analytics Platform
  • You contribute in improving governance and operational processes in Service delivery
  • You’re part of a fixed team of young and flexible Cloud Analytics experts;
  • Work according to a Service Delivery Improvement Plan to ensure continuous improvement of Services
Competencies and Skills Required
  • Good leadership skills.
  • Excellent interpersonal and communication skills.
  • Good problem-solving and analytical skills.
  • Detail oriented and diligent.
  • Entrepreneurial by nature with a strong sense of ownership.
  • Excellent knowledge of standard office applications
  • Strong interest for Analytics applications and solution building
  • You have significant experience as a Service Delivery Manager
  • You obtained a degree as Industrial Engineer Information Technology or similar;
  • You are open to work in an international environment.
  • You are fluent in English and Dutch or French. Additional languages are a plus.

Offer description
  • A challenging, innovating environment where personal development and growth are encouraged;
  • An inspiring place to work with attention on a positive atmosphere and good team spirit;
  • Opportunities for learning where needed;
  • An attractive and competitive salary with fringe benefits.
Permanent contract / not open to freelance

Apply online or contact me directly by email !

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