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ITSM Process Consultant

Bilbao / Barcelona, Bilbao / Barcelona · Information Technology
Norconsulting Group is looking for an IT Process Consultant with large experience in multinational and multicultural environments. We are looking for a professional to work IN BARCELONA OR STRASSBOURG  for Agencies of the European Union, working in a dynamic atmosphere that promotes the professional growth.

Fluent English is a must and availability to travel for short periods of time.

At least 5 years of experience developing and implementing IT management processes in medium/large-sized and/or complex IT organisations (geographically distributed and/or with more than 50 IT professionals)

Main Responsibilities
  • Highly qualified person able to define and implement ITIL processes in big and/or complex organisations
  • Implement and guide to operate processes to manage end-to-end services in multi-sourcing environments
  • Define operational models and IT functions and roles to support defined IT processes
  • Establish and support / lead governance and management forums to engage key stakeholders, either technical teams and IT management roles
  • Define, assess and coordinate consultancy projects for ITSM processes 
Required Skills
  • ITIL Intermediate Certification
  • Project Management Certification (Prince2 Foundation)
  • Organisational skills and analytical ability
  • Strong interpersonal and communication skills
  • Team working ability, communication and leadership skills
  • Experience writing high-quality consultancy papers and technical proposals
  • Fluent English
  • Availability to travel 20% of the time
Additional Skills Also Valuable
  • Experience in public sector, specially European Institutions.
  • ITIL Expert Certification
  • Advanced Project Management Certification (Prince2 Professional or PMP)
  • Knowledge of additional frameworks and best practices as CobIT, TOGAF, SIAM, ITAM/SAM, Programme and Portfolio Management.
  • Experience in the IT Service Operation
  • Fluent French.
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